ÍndiceAcknowledgements Introduction The human capital equation Personnel to HR to HC People as assets The whys Passionate about passion Passion in career choice The whys Passion in work Entrepreneurs and passion As a ‘strap line’ Finding great people Personal network Know your existing resources Succession planning The whys Reaching outside The NED nonsense More whys Help available • Search • Selection • Interim • Internal Keeping talented people Days of slavery are over What affects retention? The whys Logic not working Birds of a feather Money matters Other factors Who cares? A final rant The feel good interview Listening The job interview Appraisals Interview environment Staying fresh The whys Day one Positive Negative The whys Hello-Goodbye Inspiring from the start ‘Youngism’ Stuck in boredom The whys Re-revving The positive exit Exs are influencers To demonise or not to demonise By the book Respect and courtesy The whys Value-added exit Pursuit of Y Challenge the status quo Sheep mentality Outsiders required The whys Theory vs. Practical CSR in practice Do it, do it now! Inactivity is no-activity Think it, do it Whys and do it nows The 3 “Cs” – communicate, communicate, communicate! The whys Walking around No cost Positive “No” Tiny word, big impact Children no Adult no The whys Learn to say no early The no pay gain Don’t complicate matters The whys Real rewards The invisible leader Be there, be in-touch It’s all about the people – my concluding ’bitz & pieces! Listening Bored board Building loyalty/exceeding expectations Respect Common sense Creating open/risk free culture Aligning aspirations with reality Pursuit of the best, no to mediocrity Training Ageism Review and feedback Promoting early to create stretch Firing Retaining reality Internal communications Author’s profile Author’s background… in greater detail Summary of ‘do it, do it nows’ chapter by chapter